• What countries do we ship to?

We ship within EU. Subscribe for our newsletter and we'll let you know about new countries where we operate.

• When will my order arrive?

If you place and order before 12:00 we aim to dispatched the same day (Monday-Friday). Orders placed on the weekend will be shipped on Monday. 

We ship via PostNL/DHL which normally takes 1-2 business days to deliver within the Netherlands.

• What are the shipping rates?

To the Netherlands: €3.95 (Orders above €39 ship for free) 

To Belgium: €9.95 (Orders above €99 ship for free)  

To other EU countries: €14.95 (Orders above €99 ship for free) 

If you wish to return an item please contact us at help@naebo.nl within 14 days of receiving your order. We will provide you with a link to print out your own return label. 

Return conditions:

• You may return an item within 14 days of receiving your order.
• The product should be returned in the undamaged original packaging (if reasonably possible), with tags attached, and should show no traces of use. 
• To check if a piece of clothing, dog harness, etc. fits, you may remove the product from the packaging and hold it next to your pet. 
• The product should not have come into contact with your pet for hygiene reasons. 
• If, upon return, we find that the product is stained, worn, contains hair, smells, or has been washed after use, we may charge you for the depreciation. 
• If the product is unsaleable (depreciation 100%), you can choose to have the product returned. You then pay the shipping costs.
• Since we are often confronted with products that are not returned in new condition, we unfortunately have to apply these rules for fitting and / or returning them.

• Where can I find more information about a product?

The individual product pages are packed with valuable information, including photos, features, care instructions, and size guides. In case you have any inquiries, don't hesitate to reach out to us at help@naebo.com for prompt answers.

If you have any other questions, please don't hesitate to contact our support team at help@naebo.nl.